The federal COVID-19 emergency is over.
You’re not alone: ways we can help.
Sometimes life hits us hard. Sudden events, illnesses, and circumstances can cause anxiety, stress, depression, and other serious conditions. Now, more than ever, people need access to the right professional help and treatment for emotional, mental and behavioral health.
From self-guided resources to counseling to personal coaching and more, Texas Health Aetna has a range of services to ensure you find the compassionate, comprehensive care you need to cope and feel more in control. You can find a full list of them all, complete with contact information, here.
Download our resources
Please check your plan’s benefits to confirm eligibility and out of pocket expenses. If you have questions, simply call the 800# on the back of your member ID card and one of our team members will be happy to help.
988: the number for emergency emotional help
For those in deep emotional distress who are worried about harming themselves or others, you can call, text or chat 988 and reach the National Suicide Prevention Lifeline, where you’ll be connected immediately to trained counselors.
24/7 support via Anytime-MD
If you’re not sure where to start, use the app to connect with a behavioral health professional instantly via text, phone or video chat 24/7. They’ll listen, advise and guide you to the in-network resources that are right for you. If you haven’t already, download the app here – it’s free or low-fee to all members, depending on your plan.
Visit Anytime-MD
Get assessed for free
If you’re ready to ask for help, get a free assessment (in-person or virtual) by contacting the Texas Health Behavioral Health (THBH) team. They’ll help you understand and find the best course of treatment based on your individual needs. To schedule an appointment, call 682-236-6023.
One-on-one: when you need to speak to someone
There are several convenient ways to receive personal counseling. Choose the one that suits you best.
On the phone
The Aetna Behavioral Health Condition Management team puts you in touch with the person best qualified to help you,be they a psychiatrist, counselor or psychotherapist.
Call: 800-424-4660/Press 2
In-person
You can also have free sessions with a local counselor. If you have behavioral health benefits in your plan and want to continue treatment, our Resources For Living Employee Assistance program can match you to the right provider. For more information, counseling, consultation, appointments and referrals, call 1-800-789-8990 (TTY: 711) anytime. Or if you have an account already, log in here.
Visit Resources for Living
Personalized outpatient support for complex needs
For individuals needing to treat and recover from mental illness or addiction, Texas Health Behavioral Health programs use best practices and provide a structured, supportive environment. "Through group and individual sessions, patients learn the tools they need to build foundational mental health skills, and face the triggers and stressors of everyday life, while having a safe place to talk. Call 1-862-236-6023 to take the first step.
Visit our behavioral health programs
AbleTo: coaching you through the challenges
Our AbleTo program provides members with confidential one-on-one therapy and coaching over eight weeks to establish the mental and physical strategies to manage your emotional challenges. After an initial consultation you’ll have two phone/video appointments per week, one with a certified therapist, one with a behavior coach - anytime it suits: daytime, evenings, even weekends. AbleTo is not included in all plans, so please call the Member Services number on your ID card to confirm eligibility and out of pocket expenses.
Inpatient services: a stable, safe place
As with a physical illness, sometimes people need to be hospitalized to treat an acute behavioral health condition. The inpatient program at Texas Health Behavioral Health provides 24-hour monitoring, treatment, and stabilization for individuals in a safe, supportive, and therapeutic environment. Partial hospitalization options offer them the structure and skills for self-management and daily living.
Learn more
Online tools to take better care
Take time to take a Mind Check
This simple, free way to get a quick read on your emotional health (and improve it) uses color coding to tell you how you are doing based on your responses. It's an interesting and confidential resource that shows you where you are mentally, so you can find suggested next steps and resources.Visit Mind Check
Watch out for yourself: Let’s Talk Videos
A video series that highlights and explains behavioral health topics such as Attention Deficit Hyperactivity Disorder, depression, bipolar, anxiety, relationships, substance misuse, suicide and more. Each is based on the simple notion that understanding the condition is the first step to treating it, and new topics are added each month.
Watch our videos
Aetna Behavioral Health refers to an internal business unit of Aetna.
Aetna Resources For LivingSM is the brand name used for products and services offered through the Aetna group of companies (Aetna). The EAP is administered by Aetna Behavioral Health, LLC. And in California for Knox-Keene plans, Health and Human Resources Center, Inc.
Aetna does not recommend the self-management of health problems. Health information programs provide general health information and are not a substitute for diagnosis or treatment by a health care professional or physician group. Your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change. Aetna, CVS Pharmacy®and MinuteClinic, LLC (which either oprerates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS.
Health benefits and health insurance plans are offered and/or underwritten by Texas Health + Aetna Health Plan Inc. and Texas Health + Aetna Health Insurance Company (Texas Health Aetna). Each insurer has sole financial responsibility for its own products. Texas Health Aetna are affiliates of Texas Health Resources and of Aetna Life Insurance Company and its affiliates (Aetna). Aetna provides certain management services to Texas Health Aetna.
Self-funded plans are administered by Texas Health + Aetna Health Insurance Company.
This material is for information only and is not an offer or invitation to contract. An application must be completed to obtain coverage. Health benefits and health insurance plans contain exclusions and limitations. Providers are independent contractors and not our agents. Provider participation may change without notice. We do not provide care or guarantee access to health services. Not all health services are covered. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Plan features and availability are subject to change and may vary by location. If you are in a plan that requires the selection of a primary care physician and your primary care physician is part of an integrated delivery system or physician group, your primary care physician will generally refer you to specialists and hospitals that are part of the delivery system or physician group. Information is believed to be accurate as of the production date; however, it is subject to change.
Aetna, CVS Pharmacy® and MinuteClinic, LLC (which either operates or provides certain management support services to MinuteClinic-branded walk-in clinics) are part of the CVS Health® family of companies. For a complete list of other participating pharmacies, log in to texashealthaetna.com
Physicians on the medical staff practice independently and are not agents or employees of the hospital or Texas Health Resources.
©2023 Texas Health + Aetna Health Plan Inc. & Texas Health + Aetna Health Insurance Company